These warranties are exclusive to the
original purchaser of QuietOne Hardwood Flooring products and
may not be assigned or transferred. This is a residential warranty
only and exclusions include damages arising from subflooring,
plumbing breakage or leakage and similar catastrophes, and
failures arising as a result of hydrostatic pressure.
The following are excluded from this warranty:
Trapped Moisture. The floor must not be covered with a moisture
barrier for even brief periods of time such as to protect the flooring during
construction. Cover only with
non-moisture trapping materials that allow ventilation.
Improper Storage, Handling or Installation. Installation instructions
must be followed. Subflooring must be dry and properly installed.
Improper Maintenance. Maintenance instructions
must be followed and, in particular, the floor cannot be wet
mopped.
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Extreme
Conditions and Surface Checking. The humidity
level in the home must be in the 40%60% range throughout
the year using air conditioners, humidifiers or dehumidifiers
as appropriate. Dramatic variations in humidity may cause
micro checking of the finish. This is not considered
a defect and is not covered by the warranty.
Gapping of Planks. This
warranty does not cover gapping caused by natural expansion
and contraction, improper seating of planks during installation
or by mastic memory.
Abuse or Misuse. This warranty does not cover
damage caused by neglect, abnormal use or misuse, application
of solvents, corrosives or other chemicals to the flooring,
color change, excessive pivot and point-loads, stiletto shoes,
heavy furniture or equipment, unpadded furniture feet, water,
pet claws, pet urine, damage from sand, pebbles or other abrasives
or other unintended uses.
Water Damage. This warranty does not cover
damage caused by moisture penetration through the subfloor,
flooding, leaking plumbing, overflowing sinks or similar water
damage.
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Insect Infestation. This
warranty does not cover any insect infestation after the
product has left the factory.
Radiant Heat. QuietOne Hardwood Flooring can not be installed
over radiant heat.
Natural Variations. Wood is a natural product, containing natural
variations in color
tone and grain. We do not warrant against natural variations in color within
the floor nor variations between samples and the installed floor. Variations
may also develop over time because of varying exposure to sunlight or UV light.
Other items not covered under the warranties include damage caused by natural
events such as hurricanes, tornadoes, earthquakes, and floods; installation of
flooring with visible defects; construction traffic abuse to the surface of the
flooring; use of non-recommended adhesives; squeaking, popping or crackling by
any cause other than the mis-manufacture of the tongue or groove.
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In the event that there is a claim against this warranty, QuietOne Hardwood Flooring will pay for one replacement of the
portion of the installation that is defective. This includes
all reasonable materials and labor. QuietOne Hardwood
Flooring excludes and will not pay consequential or incidental
damages under this warranty. The sole remedy provided herein
is the repair, refinish or replacement, at the sole option
of the manufacturer. In the unlikely event that the manufacturer
is unable to correct the failure after a reasonable number
of attempts, the manufacturer will refund, if requested, the
purchase price of the portion of defective floor on a prorated
basis. Any attempt to repair or replace the floor prior to
the manufacturer's inspection and authorized repair actions
will void this warranty. This warranty does not include the
cost of labor if the flooring is installed by other than professional
installers. It does not apply to any products designated or
sold as B-grade which is sold “as is.” There are
no other warranties, including merchantability or fitness for
a particular purpose, expressed or implied other than those
listed within this warranty. This warranty will not be deemed
to have failed its essential purpose whileQuietOne
Hardwood Flooring is willing to repair or replace defective
goods.
Some states do not allow the exclusion or limitation of incidental or consequential
damages and therefore, this exclusion may not apply. This warranty gives you
specific legal rights which may vary from state to state. |
